Web Sales Conditions

WEB SALE CONDITIONS

Through its WEBSITE: https://www.graceofnoage.com, of, GRACE OF NO AGE, hereinafter, GRACE OF NO AGE, the administrator of the website. Due to the content and purpose of the WEBSITE, people who want information must fill out the contact form, those who want to purchase the products offered on this website, must register in the USERS / CLIENTS form, which is acquired by completing the PURCHASE form, your data will be incorporated into an automated file for your protection in application of, article, 13, of the General Data Protection Regulation-EU-2016/679, of the Parliament and Council of Europe, of, April 27 of 2016, and the LOPD-3/2018, of Guarantee of Digital Rights of December 5, Directive 2011/83 / EU, on the rights of consumers, of the Law applicable to Electronic Commerce, 34/2002, LSSI -CE, Law 9/2014, General Telecommunications, and Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defence of Consumers and Users and other complementary Laws.

By article, 6, section, f, of the RGPD-UE-2016/679, and the LOPD-3/2018, of Guarantee of Digital Rights, in its article, 7, states that the interests or fundamental rights and freedoms of the interested party who require the protection of their personal data, in particular when the interested party is under the age of 14, who cannot give their consent for an online store to collect their personal data, being their legal representatives (parents or guardians) who can do so on their behalf, except when the minor is at least 16 years old, their consent will be lawful.

1.INFORMATION ABOUT THE SALE PRODUCT:

The WEBSITE: https://www.graceofnoage.com, of which GRACE OF NO AGE is the Administrator, of the online sale and marketing of facial skin care products such as moisturizers, masks, oils, facial serum and vitamin, scrub, cleanser, textile products, accessories and others related to the well-being of women.

For GRACE OF NO AGE, each user of this website is a potential customer who deserves that our products meet their expectations.

2. PRICES OF PRODUCTS AND SHIPPING:

The exposed prices that are indicated through the WEBSITE, include VAT on all its products and the price of shipments for orders of more than 60 euros or 60 dollars will be free, for orders of lesser amount, it will depend on the weight, volume and distance, rate that will be reflected at the time of acceptance of the purchase in the MY BASKET section.

3. ORDER FORMALIZATION:

Once the order is formalized, that is, with the acceptance of the conditions of sale and conditions of web use and the confirmation of the purchase process in the MY BASKET section, the administrator of the Web page, https: //www.graceofnoage. com , will send an email to the USER / CLIENT, confirming the details of the products purchased.

4. PAYMENT METHOD

The USER / CLIENT will pay with the euro € or dollar currency. in the acceptance of the purchase of the order of the products requested.

This WEBSITE complies with the regulations, PCI-DSS (Payment Card Industry-Data Security Standard) mandatory compliance for all those websites that store, handle and process sensitive financial information such as bank card data.

The USER / CLIENT must pay the amount corresponding to their order through the payment system; DEBIT CARD, VISA, MASTERCARD and PAY PAL.

The USER / CUSTOMER must notify the administrator of the website of any undue or fraudulent charge in the payment system used, by email, wehearyou@graceofnoage.com, in the shortest possible time so that the administrator can make the timely arrangements.

5. DEADLINES AND PLACE OF DELIVERY OF ORDERS:

Depending on the destination, different modes or shipping methods can be used, each mode and each destination have shipping times that are specified in the order confirmation process in the description of each product, the usual delivery time of the order will be 7 to 10, approximate business days, although a delay in the supply will not be a reason for penalty.

The administrator of the website will not be responsible for errors caused in the delivery when the delivery address entered by the USER / CUSTOMER in the order form does not conform to reality or has been omitted. The deadlines may vary for logistical reasons or force majeure. In cases of delays in deliveries, the administrator of the website will inform its USERS / CLIENTS, as soon as it becomes aware of them.

Each delivery is considered made from the moment the product is made available to the USER / CLIENT, which is materialized through the control system using the shipping system. Delays in delivery will not be considered those cases in which the order has been made available to the USER / CUSTOMER, within the term and could not be delivered for reasons attributable to the USER / CUSTOMER.

When the order leaves our company, an email will be sent to the USER / CUSTOMER, notifying that the order is being sent by messenger or by post so that the order can be tracked.

5.1. DELIVERY, DELIVERIES NOT MADE AND LOSSES OF THE PRODUCT.

If at the time of delivery, the USER / CUSTOMER is absent, the dealer will leave a receipt indicating how to proceed to collect the order. The administrator of the website contracts as part of the delivery service a courier company or post Office, and other systems who will guarantee that the delivery occurs.

If after 10 business days, after the delivery of the order, delivery has not been arranged, the USER / CUSTOMER must contact the administrator of the website.

In the event that the USER / CUSTOMER does not proceed in this way, after the business days stipulated by the delivery men, couriers or the Post Office, from the departure to delivery of the order, it will be returned, and the USER / CUSTOMER, must take charge of the shipping and return costs of the order, as well as the associated management costs.

If the reason why delivery has not been possible is the loss of the order, GRACE OF NO AGE, will initiate an investigation, which will delay the delivery of the order, a circumstance that the administrator of this website will solve with the client.

5-2. DILIGENCE IN DELIVERY:

The USER / CUSTOMER must check the good condition of the order before the dealer who, on behalf of the website administrator, delivers the requested product. If, subsequently, once the products have been reviewed, the USER / CUSTOMER detects any incident such as indications of having been manipulated or any damage caused to it by the shipment, she / he undertakes to communicate it as soon as possible to the administrator of the website, mail email: wehearyou@graceofnoage.com

6. RETURN OR WITHDRAWAL:

6.1. RETURN OR WITHDRAWAL PROCEDURE

In attention to Royal Legislative Decree, 1/2007, in its article 71, and Law 3/2014, of March 27, the products purchased on this website may be returned and reimbursed, provided that the USER / CUSTOMER, communicates to the administrator their intention to return, which they will have 14 days from receipt of the product / s purchased until the return and arrival at the facilities of GRACE OF NO AGE.

The right of withdrawal will not be applicable, in accordance with article 103 of Law 3/2014, when the following sections concur:

1. b) The supply of goods or provision of services whose price depends on fluctuations in the financial market that the company cannot control and which may occur during the withdrawal period.
2. c) The supply of goods made to the consumer’s specifications or which are clearly personalised.

the supply of goods which are liable to rapidly deteriorate or expire;

1. e) The supply of sealed goods which are not suitable to be returned due to health and safety or hygiene reasons after they have been opened following delivery.
2. f) The supply of goods which after delivery and given their nature have been mixed inseparably with other goods.

The website administrator will only accept returns that meet the following requirements:

• The item must be in the same condition in which it was delivered and have its original packaging and labelling.
• The product must be shipped using the same protective packaging that was received to protect the product.
• In the event that it cannot be done with the packaging with which it was delivered, the USER / CUSTOMER must return in a protective packaging so that the product reaches the entity of the administrator of the website with the maximum possible guarantees for its revision.
• A copy of the delivery note or invoice issued inside the packaging must be included, where the reason for the return is also explained.

If the reason for the return is attributable to the administrator of the website (the product is incorrect or incomplete, it is not what was ordered, etc.), the amount of the return will be reimbursed according to article, 107.1, of the Law 3/2014. If the reason is another, the cost of the return costs will be borne by the USER / CUSTOMER;

To proceed with a return, the following steps must be followed.

You must inform as soon as possible upon delivery, and indicate that the product wants to be returned. The information can be made to email ;wehearyou@graceofnoage.com.

The USER / CUSTOMER must return the products through the same system that was delivered the shipment.

The return will be paid by the USER / CLIENT. The administrator of the website accepts and treats returns under the protection of Spanish Laws, and those of the EU, mentioned above.

7. REFUND TO THE USER / CUSTOMER:

Refund of money, if you wish, on items out of the catalogue. This right does not apply to products specifically ordered with personalized items.

Only in the event that the physically delivered service is defective or incorrect, the website administrator will also reimburse the USER / CUSTOMER, the corresponding expenses in accordance with article, 107, of Law 3/2014.

The administrator of the website will manage the order to refund the amount of the order, under the same system that was used for payment. The application of the refund in the account or card of the USER / CUSTOMER will depend on the payment system and the issuing entity.

Applicable law and arbitration.

These terms and conditions are governed by applicable Florida State legislation. To resolve any arising controversy or conflict, the parties submit to the jurisdiction of the courts of, MIAMI, city of origin of the entity, GRACE OF NO AGE, owner of the WEBSITE unless the law imposes another jurisdiction.

By Law 7/2017, of November 2, in its Article, 40.5, which incorporates into the Spanish legal system Directive, 2013/11 / EU, of the European Parliament and of the Council, of May 21, in its Article, 5.1, relative to alternative dispute resolution in consumer matters: Online dispute resolution platform: (click here).

PRIVACY POLICY

GRACE OF NO AGE, informs of the possibility of exercising the rights of access, rectification, opposition, deletion, limitation, and portability, so that the user can obtain a copy of the personal data that has been provided on the web in order to be able to transmit them to other services, these rights may be exercised by any means that leaves proof of their dispatch and receipt to the address: 1401 SW 17^th TERRACE, Postal Code: 33145, Town: MIAMI, FLORIDA Country : USA  E-mail: wehearyou @ graceofnoage .com, providing a photocopy of your ID or alternative documentation that proves your identity.